Refund & Returns Policy

 

​Last Updated: 1st January 2026

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At shaBEAUTY, we want you to be satisfied with your purchase.

 

1. Change of Mind

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Due to the nature of our scalp, hair, and skincare products, we do not accept returns or offer refunds for change-of-mind purchases.

 

2. Faulty Products

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Under the Consumer Guarantees Act 1993, you are entitled to a remedy if a product is faulty, damaged, not of acceptable quality, or does not match its description.

If you believe a product is faulty, please contact us within 14 days of receiving your order at shabeauty_@hotmail.com, providing your order number and photos where applicable.

Depending on the issue, we may offer:

• A replacement product

• A repair (where applicable)

• A refund

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3. Damaged or Incorrect Orders

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If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

 

4. Allergic Reactions

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As individual sensitivities vary, we recommend conducting a patch test before use. Refunds may not be available for reactions where no fault exists with the product.